We want everyone who visits our website to be able to access the full range of services available, regardless of their skill or technology.
Durham County Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This accessibility statement applies to https://www.cdos.org.uk.
Compliance statement
This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliance(s) and/exemptions listed below.
Non-accessible content
The content listed below is non-accessible for the following reasons.
Online payments
This is provided by a third party supplier where we do not have full control to make changes. It is expected that this system will be accessible by September 2024 following fixes being undertaken by the third party or contract renewal.
- images: some images do not have an alt tag, failing success criterion 1.1.1
- tables: heading elements are not declared and role=presentation is not used, failing success criterion 1.3.1
- IDs: aria-described by attributes do not point to IDs of elements in the same document, failing success criterion 1.3.1
- stylesheets: absolute positioning fails success criterion 1.3.2
- background colours: some text / background colours do not have enough contrast, failing success criterion 1.4.3
- contrast ratio: some controls do not have a 3:1 contrast ratio which fails success criterion 1.4.11
- document titles: some documents have no title failing success criterion 2.4.2
- page titles: pages titles are not unique, failing success criterion 2.4.2
- navigation: the system does not have information about its general layout failing success criterion 2.4.5
- outline / border style: the stylesheet makes it difficult to see the dotted link focus outline, failing success criterion 2.4.7
- page language: this is not declared, failing success criterion 3.1.1
- IDs: some pages has duplicate IDs which cause problems in screen readers, failing success criterion 4.1.1
- attributes: some attributes do not have spaces between them, failing success criterion 4.1.1
- forms: some have blank labels or titles, which fails success criterion 4.1.2
- images: some alt text contains placeholder text, failing success criteria 1.1.1 and 1.2.1
- colours: some body or element colours are set, but not all of them, failing success criteria 1.4.3, 1.4.6 and 1.4.8
- elements: some elements do not contain text or an img with an alt attribute, failing success criteria 2.4.4, 2.4.9 and 4.1.2
Feedback and contact information
We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page, think we’re not meeting accessibility requirements or have any feedback, please email webadmin@durham.gov.uk.
If you need information on this website in a different format please see the Durham County Council communication support page.
If you need to contact us about any other issues, please use our contact us page.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing The Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Under the Equality Act 2010 we must ensure we do not unlawfully discriminate in our service delivery and make reasonable adjustments for people with disabilities where necessary. We are constantly working to improve the accessibility and usability of our site.