County Durham Outreach and Support provide enforcement agent and debt collection services to Durham County Council. Our approach focuses on helping customers through their financial difficulties, ensuring that debts are managed and that repayments are affordable and sustainable.
We also signpost customers to a range of supportive measures, partner agencies and charities who can help you maximise your income and/or provide free and impartial advice. We want to listen and we want to help.
Financial Statement: To agree a suitable repayment arrangement, the easiest way to get started is by completing a financial statement on our partner, Policy In Practice’s website.
We’ll ask you a few simple questions about your situation, and we can also check for ways to maximise your income by advising if your household may be entitled to any additional benefits.